I have pried off the fuse cover wth a dental pick (on the right side of the fuse cover pull).
now , can anyone help identify what to do with these fuses?
Friday, December 19, 2008
Wednesday, December 17, 2008
My Email correspondence with Canon
Sorry for the ways this looks...just here for documentation of my emailing with Canon Customer Care....
----- Original Message -----
From: "Canon Support - 2" <carecenter2@cits.canon.com>
To: "Jamzen" <jamzen@aol.com>
Sent: Saturday, December 13, 2008 10:58 AM
Subject: Re: Re: Response from Canon - XL CLUB - Priority Support (KMM9314048V83869L0KM)
> Dear Mr. Jamzen:> > If you would like to escalate your concerns beyond technical support, > you will need to write a letter to our Customer Relations Department. > They serve as the Office of the President for Canon USA. Their address > information is as follows:> > Attn: Customer Relations> Canon ITS> P.O. Box 2338> Chesapeake VA 23327> > They do not have an E-mail address or telephone number that I can > provide to you. Any issues or concerns you have will need to be sent in > writing to the address I provided.> > Sincerely,> > Renee> Online Support Coordinator> > Special Note: Certain issues are very difficult to resolve via email. > If your question remains unanswered after you have received this email, > you may call our special toll-free number for email customers with > unresolved issues and speak to a technician by dialing 1-866-261-9362, > Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. -> 8:00 p.m. ET (excluding holidays).> > If you prefer to continue to communicate via email, reply to this > message and we will respond as quickly as possible.> > > > Original Message Follows:> -------------------------> > i wonder who wil get it when my case finally reaches the ceo of canon.> > hi> thanks for all your email cya's.> i think all i asked for was to be put in touch qith the vice president> for marketing in charge of the xl2.> > well you did not.> > now i am going to set up a web site and blog to cover> me disassembling my xl2, along with all the gory details> about paying $1200US customs duty to get my camera into jamaica> to do a film/documentary.> > now cannon wants me to cancel my project, and go thru that> again for an un=religious design flw, at best.> > well, i hope all the future buyers of high end video cameras,> especially those who travel, will be able to google my new site> and avoid the pitfals of buying a canon.> > you can see some of my video work on googe video or youtube.> the only video with the xl2 was my sons little league grand slam in wite> > plains,ny.> > once again, thanks for being such corporate *****s> > > ----- Original Message ----- > From: "Canon Support - XL Club" <xl1club@cits.canon.com>> To: "Jamzen" <jamzen@aol.com>> Sent: Tuesday, December 09, 2008 9:41 PM> Subject: Re: Re: Response from Canon - XL CLUB - Priority Support > (KMM9299940V39963L0KM)> > >> Dear Kevin McCormick:>>>> Thank you for your reply. My name is Raymond and I am a supervisor > here>> at Canon ITS. Your message was forwarded to me for a response.>>>> I have read the message history and it appears the appropriate>> information has been provided. We have Factory Service Centers that>> provide the level of service you have inquired about. In addition to>> the reason already provided, as this is not a service we provide via>> technical support, we do not have the training or information > available>> to us to assist with such a repair. Unfortunately, the only>> recommendation I can make is to send your camera to the Factory > Service>> Center for repair per our previous correspondence.>>>> Please let us know if we can be of any further assistance with your > XL2.>>>> Sincerely,>>>> Raymond>> Contact Center Supervisor>>>> Special Note: Certain issues are very difficult to resolve via email.>> If your question remains unanswered after you have received this > email,>> you may call our special toll-free number for email customers with>> unresolved issues and speak to a technician by dialing 1-866-261-9362,>> Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m.> ->> 8:00 p.m. ET (excluding holidays).>>>> If you prefer to continue to communicate via email, reply to this>> message and we will respond as quickly as possible.>>>> Original Message Follows:>> ------------------------->>>> why cant you just give me the instructions on how to pull the camera?>> be real?>> i am a customer, NOT AN ENEMY!>>>> ----- Original Message ----- >> From: "Canon Support - XL Club" <xl1club@cits.canon.com>>> To: "Jamzen" <jamzen@aol.com>>> Sent: Monday, December 08, 2008 12:30 PM>> Subject: Re: Response from Canon - XL CLUB - Priority Support>> (KMM9296116V57345L0KM)>>>>>>> Dear Mr. Jamzen:>>>>>> Thank you for writing to us regarding your XL2. I am sorry to hear > of>>> your experience with this unit.>>>>>> My name is Renee and I am the Online Support Coordinator for Email>>> Support here at Canon ITS. Your email was forwarded to me per your>>> request.>>>>>> As stated in our original response, Canon is not able to provide>>> assistance other than supplying parts for unit repair. If you feel>>> comfortable making the needed repairs to the camera yourself our > Parts>>> Department can certainly assist you with needed parts. However, due>> to>>> the sensitive nature of modern electronics, the liability from>> providing>>> instructions on repair are too high for us to do so. We regret the>>> inconvenience this is obviously causing, but hope that you understand>>> our rationale.>>>>>> For immediate assistance you may want to contact Canon Latin America.>>> This Canon group is responsible for technical assistance and repair > in>>> Jamaica:>>>>>> http://www.cla.canon.com/Jamaica/English/>>>>>> Please be aware that if your camera is less than a year old, they may>>> not be able to provide warranty coverage for units purchased in the>>> United States. However, this is up their discretion.>>>>>> Alternately the camera can be serviced within the Untied States. If>> you>>> would like to do this, please forward your camcorder to the Factory>>> Service Center shown below. Be sure to include your name, street>>> address (no P.O. boxes, please), telephone number, and a letter>>> describing the issue with the product. Please do not send any>>> accessories or manuals when shipping the camcorder.>>>>>> As we do not provide RMA numbers for service, we suggest using a>>> trackable and insurable service (i.e. UPS, Federal Express, Priority>>> Mail) to ship your camcorder. Please package the camcorder very>>> securely to prevent damage during shipment.>>>>>> Canon Factory Service Center>>> 100 Ridge Road>>> Jamesburg, NJ 08831>>>>>> Upon arrival at the Factory Service Center, your camcorder will be>>> logged in to our repair database and assigned a repair number. Next,>>> the camcorder will be examined.>>>>>> A written estimate will be sent to you at the address that you have>>> provided. The repairs to your camcorder will not begin until you>>> approve this estimate and make payment arrangements. If, after>>> receiving the estimate, you do not wish to have the camcorder>> repaired,>>> please inform the Factory Service Center of your decision as soon as>>> possible. If you decline the estimate, the camcorder will be shipped>>> back to you unrepaired.>>>>>> When the repairs are complete, the camcorder will be shipped back to>> you>>> via Federal Express. The length of time for the repair will be>>> dependent upon the nature of the repair and availability of parts, if>>> needed. Usually, repairs are completed within approximately ten to>>> fourteen business days upon the repairs approval at the Factory>> Service>>> Center.>>>>>> Once you have confirmed with your shipper that the camcorder has been>>> delivered, you are more than welcome to contact us for repair > updates.>>> Please include your name, address, and telephone number, as well as>> the>>> serial number of the camcorder, in all repair status inquiries.>>>>>> Please note that our U.S. Factory Service Centers are unable to > accept>>> packages from, or return equipment to, addresses outside the United>>> States.>>>>>> Sincerely,>>>>>> Renee>>> Online Support Coordinator>>>>>> Special Note: Certain issues are very difficult to resolve via email.>>> If your question remains unanswered after you have received this>> email,>>> you may call our special toll-free number for email customers with>>> unresolved issues and speak to a technician by dialing > 1-866-261-9362,>>> Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 > a.m.>> ->>> 8:00 p.m. ET (excluding holidays).>>>>>> If you prefer to continue to communicate via email, reply to this>>> message and we will respond as quickly as possible.>>>>>> Original Message Follows:>>> ------------------------->>>>>> i would like canon to assume more responsbility in this issue.>>> who is the VP in marketing who is responsible for the xl2?>>> how can you let down customers who rely on canon>>> around the world and make the main fuse inaccessible?>>> what would i do if i went on mount everest?>>>>>> ----- Original Message ----- >>> From: "Canon Support - XL Club" <xl1club@cits.canon.com>>>> To: "Jamzen" <jamzen@aol.com>>>> Sent: Monday, December 08, 2008 12:24 AM>>> Subject: Re: Response from Canon - XL CLUB - Priority Support>>> (KMM9294657V13830L0KM)>>>>>>>>>> Dear Kevin Jamzen:>>>>>>>> Thank you for contacting Canon product support. We are sincerely>>> sorry>>>> to hear you are experiencing an issue with your XL2. Please accept>>> our>>>> sincere apologies regarding this matter. We value you as a Canon>>>> customer and appreciate the opportunity to assist you.>>>>>>>> If you feel comfortable manually repairing the unit yourself, you > can>>>> order parts from our Jamesburg Parts facility. Bear in mind that,>> due>>>> to liability issues, we are unable to provide you instructions on > how>>> to>>>> conduct repairs. If you purchase a part, you assume the>>> responsibility>>>> of replacing it. Also note that items purchased directly from our>>> parts>>>> department are not returnable and there is a chance that it will not>>>> correct the issue.>>>>>>>> For the price and availability of parts, please contact the > Jamesburg>>>> Factory Service Center below and select the appropriate prompts for>>>> ordering parts:>>>>>>>> Canon Factory Service Center>>>> 100 Ridge Road>>>> Jamesburg, NJ 08831>>>>>>>> Phone: (800) 828-4040 and ask to speak with a Jamesburg Parts>>>> Representative, or you can call them directly at (866) 481-2569>>>>>>>> Business hours: 9 AM to 8 PM (ET) Monday to Friday>>>>>>>> Please let us know if we can be of any further assistance with your>>> XL2.>>>>>>>> Thank you for choosing Canon.>>>>>>>> Sincerely,>>>>>>>> Robert>>>> Technical Support Representative>>>>>>>> Special Note: Certain issues are very difficult to resolve via > email.>>>> If your question remains unanswered after you have received this>>> email,>>>> you may call our special toll-free number for email customers with>>>> unresolved issues and speak to a technician by dialing>>1-866-261-9362,>>>> Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00>> a.m.>>> ->>>> 8:00 p.m. ET (excluding holidays).>>>>>>>> If you prefer to continue to communicate via email, reply to this>>>> message and we will respond as quickly as possible.>>>>>>>>>>>>>>>> Original Message Follows:>>>> ------------------------->>>>>>>> Email Support Form Message>>>> Product Type: XL2>>>> Product Model:>>>> IslandData Session:>>>> Product Serial Number: xl2 332092700766>>>> Date of Purchase:>>>> First Name: kevin>>>> Last Name: McCormick>>>> Address:>>>> City:>>>> State:>>>> Zip: 07646>>>> Phone Number: 18765392395>>>> Email Address: jamzen@aol.com>>>> EMAIL_ADDRESS_CONFIRM: jamzen@aol.com>>>> q02: Windows_XP>>>> q03: No_power>>>> INQUIRY: Emergency help needed. In jamaica and ready to do a shoot>> and>>>> camera not working. staying at jamzen, cousins cove, hanover,>> jamaica,>>>> west indies. i need the special tool to get to the main fuse ad a>>> spare>>>> fuse or two. i ha someone coming from new jersey on the 19th. can i>>>> getemergency shipment othe tool and fuse so they can carry it here.>>>> otherwise it will be a terrible i thing.please help. this is the>> worst>>>> thing to be the main fuse in an inaccessible PLACE!>>>>>>>>>>>>>> > >
----- Original Message -----
From: "Canon Support - 2" <carecenter2@cits.canon.com>
To: "Jamzen" <jamzen@aol.com>
Sent: Saturday, December 13, 2008 10:58 AM
Subject: Re: Re: Response from Canon - XL CLUB - Priority Support (KMM9314048V83869L0KM)
> Dear Mr. Jamzen:> > If you would like to escalate your concerns beyond technical support, > you will need to write a letter to our Customer Relations Department. > They serve as the Office of the President for Canon USA. Their address > information is as follows:> > Attn: Customer Relations> Canon ITS> P.O. Box 2338> Chesapeake VA 23327> > They do not have an E-mail address or telephone number that I can > provide to you. Any issues or concerns you have will need to be sent in > writing to the address I provided.> > Sincerely,> > Renee> Online Support Coordinator> > Special Note: Certain issues are very difficult to resolve via email. > If your question remains unanswered after you have received this email, > you may call our special toll-free number for email customers with > unresolved issues and speak to a technician by dialing 1-866-261-9362, > Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. -> 8:00 p.m. ET (excluding holidays).> > If you prefer to continue to communicate via email, reply to this > message and we will respond as quickly as possible.> > > > Original Message Follows:> -------------------------> > i wonder who wil get it when my case finally reaches the ceo of canon.> > hi> thanks for all your email cya's.> i think all i asked for was to be put in touch qith the vice president> for marketing in charge of the xl2.> > well you did not.> > now i am going to set up a web site and blog to cover> me disassembling my xl2, along with all the gory details> about paying $1200US customs duty to get my camera into jamaica> to do a film/documentary.> > now cannon wants me to cancel my project, and go thru that> again for an un=religious design flw, at best.> > well, i hope all the future buyers of high end video cameras,> especially those who travel, will be able to google my new site> and avoid the pitfals of buying a canon.> > you can see some of my video work on googe video or youtube.> the only video with the xl2 was my sons little league grand slam in wite> > plains,ny.> > once again, thanks for being such corporate *****s> > > ----- Original Message ----- > From: "Canon Support - XL Club" <xl1club@cits.canon.com>> To: "Jamzen" <jamzen@aol.com>> Sent: Tuesday, December 09, 2008 9:41 PM> Subject: Re: Re: Response from Canon - XL CLUB - Priority Support > (KMM9299940V39963L0KM)> > >> Dear Kevin McCormick:>>>> Thank you for your reply. My name is Raymond and I am a supervisor > here>> at Canon ITS. Your message was forwarded to me for a response.>>>> I have read the message history and it appears the appropriate>> information has been provided. We have Factory Service Centers that>> provide the level of service you have inquired about. In addition to>> the reason already provided, as this is not a service we provide via>> technical support, we do not have the training or information > available>> to us to assist with such a repair. Unfortunately, the only>> recommendation I can make is to send your camera to the Factory > Service>> Center for repair per our previous correspondence.>>>> Please let us know if we can be of any further assistance with your > XL2.>>>> Sincerely,>>>> Raymond>> Contact Center Supervisor>>>> Special Note: Certain issues are very difficult to resolve via email.>> If your question remains unanswered after you have received this > email,>> you may call our special toll-free number for email customers with>> unresolved issues and speak to a technician by dialing 1-866-261-9362,>> Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m.> ->> 8:00 p.m. ET (excluding holidays).>>>> If you prefer to continue to communicate via email, reply to this>> message and we will respond as quickly as possible.>>>> Original Message Follows:>> ------------------------->>>> why cant you just give me the instructions on how to pull the camera?>> be real?>> i am a customer, NOT AN ENEMY!>>>> ----- Original Message ----- >> From: "Canon Support - XL Club" <xl1club@cits.canon.com>>> To: "Jamzen" <jamzen@aol.com>>> Sent: Monday, December 08, 2008 12:30 PM>> Subject: Re: Response from Canon - XL CLUB - Priority Support>> (KMM9296116V57345L0KM)>>>>>>> Dear Mr. Jamzen:>>>>>> Thank you for writing to us regarding your XL2. I am sorry to hear > of>>> your experience with this unit.>>>>>> My name is Renee and I am the Online Support Coordinator for Email>>> Support here at Canon ITS. Your email was forwarded to me per your>>> request.>>>>>> As stated in our original response, Canon is not able to provide>>> assistance other than supplying parts for unit repair. If you feel>>> comfortable making the needed repairs to the camera yourself our > Parts>>> Department can certainly assist you with needed parts. However, due>> to>>> the sensitive nature of modern electronics, the liability from>> providing>>> instructions on repair are too high for us to do so. We regret the>>> inconvenience this is obviously causing, but hope that you understand>>> our rationale.>>>>>> For immediate assistance you may want to contact Canon Latin America.>>> This Canon group is responsible for technical assistance and repair > in>>> Jamaica:>>>>>> http://www.cla.canon.com/Jamaica/English/>>>>>> Please be aware that if your camera is less than a year old, they may>>> not be able to provide warranty coverage for units purchased in the>>> United States. However, this is up their discretion.>>>>>> Alternately the camera can be serviced within the Untied States. If>> you>>> would like to do this, please forward your camcorder to the Factory>>> Service Center shown below. Be sure to include your name, street>>> address (no P.O. boxes, please), telephone number, and a letter>>> describing the issue with the product. Please do not send any>>> accessories or manuals when shipping the camcorder.>>>>>> As we do not provide RMA numbers for service, we suggest using a>>> trackable and insurable service (i.e. UPS, Federal Express, Priority>>> Mail) to ship your camcorder. Please package the camcorder very>>> securely to prevent damage during shipment.>>>>>> Canon Factory Service Center>>> 100 Ridge Road>>> Jamesburg, NJ 08831>>>>>> Upon arrival at the Factory Service Center, your camcorder will be>>> logged in to our repair database and assigned a repair number. Next,>>> the camcorder will be examined.>>>>>> A written estimate will be sent to you at the address that you have>>> provided. The repairs to your camcorder will not begin until you>>> approve this estimate and make payment arrangements. If, after>>> receiving the estimate, you do not wish to have the camcorder>> repaired,>>> please inform the Factory Service Center of your decision as soon as>>> possible. If you decline the estimate, the camcorder will be shipped>>> back to you unrepaired.>>>>>> When the repairs are complete, the camcorder will be shipped back to>> you>>> via Federal Express. The length of time for the repair will be>>> dependent upon the nature of the repair and availability of parts, if>>> needed. Usually, repairs are completed within approximately ten to>>> fourteen business days upon the repairs approval at the Factory>> Service>>> Center.>>>>>> Once you have confirmed with your shipper that the camcorder has been>>> delivered, you are more than welcome to contact us for repair > updates.>>> Please include your name, address, and telephone number, as well as>> the>>> serial number of the camcorder, in all repair status inquiries.>>>>>> Please note that our U.S. Factory Service Centers are unable to > accept>>> packages from, or return equipment to, addresses outside the United>>> States.>>>>>> Sincerely,>>>>>> Renee>>> Online Support Coordinator>>>>>> Special Note: Certain issues are very difficult to resolve via email.>>> If your question remains unanswered after you have received this>> email,>>> you may call our special toll-free number for email customers with>>> unresolved issues and speak to a technician by dialing > 1-866-261-9362,>>> Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 > a.m.>> ->>> 8:00 p.m. ET (excluding holidays).>>>>>> If you prefer to continue to communicate via email, reply to this>>> message and we will respond as quickly as possible.>>>>>> Original Message Follows:>>> ------------------------->>>>>> i would like canon to assume more responsbility in this issue.>>> who is the VP in marketing who is responsible for the xl2?>>> how can you let down customers who rely on canon>>> around the world and make the main fuse inaccessible?>>> what would i do if i went on mount everest?>>>>>> ----- Original Message ----- >>> From: "Canon Support - XL Club" <xl1club@cits.canon.com>>>> To: "Jamzen" <jamzen@aol.com>>>> Sent: Monday, December 08, 2008 12:24 AM>>> Subject: Re: Response from Canon - XL CLUB - Priority Support>>> (KMM9294657V13830L0KM)>>>>>>>>>> Dear Kevin Jamzen:>>>>>>>> Thank you for contacting Canon product support. We are sincerely>>> sorry>>>> to hear you are experiencing an issue with your XL2. Please accept>>> our>>>> sincere apologies regarding this matter. We value you as a Canon>>>> customer and appreciate the opportunity to assist you.>>>>>>>> If you feel comfortable manually repairing the unit yourself, you > can>>>> order parts from our Jamesburg Parts facility. Bear in mind that,>> due>>>> to liability issues, we are unable to provide you instructions on > how>>> to>>>> conduct repairs. If you purchase a part, you assume the>>> responsibility>>>> of replacing it. Also note that items purchased directly from our>>> parts>>>> department are not returnable and there is a chance that it will not>>>> correct the issue.>>>>>>>> For the price and availability of parts, please contact the > Jamesburg>>>> Factory Service Center below and select the appropriate prompts for>>>> ordering parts:>>>>>>>> Canon Factory Service Center>>>> 100 Ridge Road>>>> Jamesburg, NJ 08831>>>>>>>> Phone: (800) 828-4040 and ask to speak with a Jamesburg Parts>>>> Representative, or you can call them directly at (866) 481-2569>>>>>>>> Business hours: 9 AM to 8 PM (ET) Monday to Friday>>>>>>>> Please let us know if we can be of any further assistance with your>>> XL2.>>>>>>>> Thank you for choosing Canon.>>>>>>>> Sincerely,>>>>>>>> Robert>>>> Technical Support Representative>>>>>>>> Special Note: Certain issues are very difficult to resolve via > email.>>>> If your question remains unanswered after you have received this>>> email,>>>> you may call our special toll-free number for email customers with>>>> unresolved issues and speak to a technician by dialing>>1-866-261-9362,>>>> Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00>> a.m.>>> ->>>> 8:00 p.m. ET (excluding holidays).>>>>>>>> If you prefer to continue to communicate via email, reply to this>>>> message and we will respond as quickly as possible.>>>>>>>>>>>>>>>> Original Message Follows:>>>> ------------------------->>>>>>>> Email Support Form Message>>>> Product Type: XL2>>>> Product Model:>>>> IslandData Session:>>>> Product Serial Number: xl2 332092700766>>>> Date of Purchase:>>>> First Name: kevin>>>> Last Name: McCormick>>>> Address:>>>> City:>>>> State:>>>> Zip: 07646>>>> Phone Number: 18765392395>>>> Email Address: jamzen@aol.com>>>> EMAIL_ADDRESS_CONFIRM: jamzen@aol.com>>>> q02: Windows_XP>>>> q03: No_power>>>> INQUIRY: Emergency help needed. In jamaica and ready to do a shoot>> and>>>> camera not working. staying at jamzen, cousins cove, hanover,>> jamaica,>>>> west indies. i need the special tool to get to the main fuse ad a>>> spare>>>> fuse or two. i ha someone coming from new jersey on the 19th. can i>>>> getemergency shipment othe tool and fuse so they can carry it here.>>>> otherwise it will be a terrible i thing.please help. this is the>> worst>>>> thing to be the main fuse in an inaccessible PLACE!>>>>>>>>>>>>>> > >
Tuesday, December 16, 2008
Opening the XL2
There are 5 metric allen screws on the right cover.....two are different lengths. Then 4 phillips screws underneath on the shoulder pad, then two more long allen under the shoulder pad.
Split the casing from behind slowly....
Ok, here I am now..... need some help ..... what is the fuse and how should i handle it ?
Help....?
Corporate Greed and My Canon XL2
About two years ago I purchased a new Canon XL2 at B&H Photo in NYC, intending on using it for broadcast documentaries and shows in Jamaica, West Indies, my home. I was happy paying the $4000+US for the camera, as I was helping to care for my aged aunt, 92, who had just lost her brother at 87, who was a lifelong Canon enthusiast and accomplished photographer. The sight of my new Xl2 and beautiful optical lens brought a wise smile from her aged eyes.
I was soon on my return to Jamaica, and after paying $1200US customs duty to get the camera into Jamaica, I settled back in Cousins Cove, Hanover.
This July, 2008, well, unfortunately, I end up being too nice and bailing out a former dancehal queen for $50,000JA and foolishly using my Canon Xl2 as collateral. In an further unfortunate set up circumstances my true bredren of over 20 years and neighbour gets shot in the head and dies two days before the dancehall queen's trial for two spliff of ganja.
In my confusion, realizing how foolish I have been in risking confiscation of my camera, and under extreme duress from my friends murder, I decide to take the lens and viewfinder and microphone off before bringing the camera to court, just in case the queen doesn't show.
Well, the 'planned obsolesence' geniuses in Japan seem to have acquired new skills and applied them in the Canon XL2, a camera touted for world-wide travel and documentaries. The genius have designed an extremely sensitive main fuse.
Fine. But you see, it is really easy to trip, as I did when taking off my viewfinder. Now here is the killer. Canon wants me to send the camera back to America just to change the fuse. And they also refuse to give me any advice on how I can change the main fuse.
Well, dealing with Canon Customer service reminds me of iving in a world that has George Bush as a leader. Disheartening at best. They end up shuffling me off to some XL2 fan club rather than giving me the VP of marketing for the XL2.
After Googling for 'XL2 main fuse' and finding that no one has posted any self-help,I am now on my way to going where no man has gone before, changing my own fuse on my XL2.
There are some tiny allen screws on the outside, I am going to try an loosen them and will update you afterwards.
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